Support

Common questions, device settings, and how to get help with Ampeer.

Music stops when the phone is idle

Some phone makers freeze apps in the background. In the phone's battery settings, allow Ampeer to run in the background.

The app shows a notice with the first step for the phone's brand.

Soulseek connections

Many home and mobile networks do not allow other people to connect to you. Downloading still works, sharing may not.

The Soulseek settings have an External port field.

Backups

Manual backup and restore in Settings. Export is free.

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